TKB Shipping Guide: Domestic, Pickup, Free Shipping & Policies

Shipping & Pickup Information

  • Tracking: You'll receive a tracking number by email once your order ships.
  • Nail Polish: Ships only via FedEx Ground within the 48 U.S. states. No air or expedited shipping.
  • In-Store Pickup: You can ship to a local FedEx location (e.g., Walgreens, Kroger) for pickup. FedEx will email you when it's ready.

Domestic Shipping

  • Ships from Oakland, CA via USPS, FedEx, and UPS
  • Processing time: 1–3 business days
  • Cut-off time: 8:30 a.m. (PST)
  • Closed weekends. Plan accordingly.
  • No changes once an order is submitted. Any change request will incur a $15 fee.
    Orders are processed through a third-party logistics (3PL) system, and our shipper charges a fee to retract or modify them.
  • Using your own shipping label: A $8 convenience fee will be charged per order/package to cover handling and processing.

Free Shipping

  • Free shipping on orders over $350
  • Applies to contiguous 48 U.S. states only
  • Excludes Hawaii, Alaska, and Puerto Rico
  • For questions, contact: support@tkbtrading.com

SHIPPING ADDRESS POLICY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order ships, tracking the package and ensuring receipt is the customer’s responsibility. Tracking information is sent by email once the order leaves our warehouse.

All orders over $200 require a signature upon delivery to ensure secure receipt. If you prefer to remove the signature requirement, you must notify TKB before the order ships. By removing the signature requirement, you agree that TKB will not be responsible for lost, stolen, or misdelivered packages.

If an order is undeliverable due to an incorrect or incomplete address, or if the carrier is unable to deliver, reshipping will incur an additional shipping fee.
Shipping fees are non-refundable in all cases, including returns or cancellations due to address or delivery issues.
Free re-shipping is not offered under these circumstances.

If the order is canceled due to an address or delivery issue, a 20% restocking fee will apply.

TKB Trading will not be responsible for packages returned or lost due to incomplete addresses, missed deliveries, or unclaimed shipments.

TKB Does Not Guarantee Delivery Dates

At TKB Trading, we aim for prompt shipping—but once a package leaves our warehouse, delivery is managed entirely by the carrier (USPS, FedEx, UPS). Please note the following:

  • No Control After Shipment
    We are not responsible for transit times or delays once the package has shipped. Carriers operate on their own schedules.
  • Time-Sensitive Orders Require Guaranteed Services
    If you need your order by a specific date, you must select a guaranteed delivery option at checkout (e.g., FedEx 2-Day Rush or FedEx Overnight).
  • No Guarantees with Standard Shipping
    USPS and FedEx/UPS Ground services do not offer guaranteed delivery dates. We cannot be held liable for delays using these methods.
  • Please Plan Accordingly
    Choose your shipping method based on your timeline. By placing an order with TKB Trading, you agree to these terms.

TKB Trading International Shipping Policy

Shipping & Fees

  • Customers are responsible for all international shipping charges, including additional fees for remote area delivery.
  • The customer must pay customs duties, taxes, and VAT imposed by your country.
  • No refunds will be issued if a package is rejected due to unpaid fees or fails to clear customs.
  • You would have agreed (clicking the box) to the notice below before ordering.

No Returns or Refunds

  • We do not accept returns and do not offer refunds on both products and shipping fees for international orders.
  • Refunds are only issued if a product is missing or damaged upon arrival.

Damaged Orders

If your order arrives damaged:

  1. Inspect the package (minor wear on the box is normal).
  2. Keep all packaging materials and items intact.
  3. Email support@tkbtrading.com with:

Damaged Items for International Orders
For international orders, we will refund the value of the damaged product(s) only. Shipping fees are non-refundable, and we do not re-ship damaged items internationally due to high shipping costs and customs delays.

Photo Documentation Required
To process a damage claim, you must provide clear photos showing the damage in full. Photos should include:

  • The damaged item with packaging removed (full, front-facing view)
  • Close-up shots highlighting the damaged area(s)
  • The shipping box and any packing materials used

Claims submitted without clear, full-view photos cannot be processed.

14-Day Claim Policy

  • You are responsible for tracking your order.
  • Any missing orders, damaged products, or delivery issues must be reported within 14 days of receiving your order.
  • We are not responsible for any issues reported after the 14-day period and cannot provide assistance or refunds beyond this timeframe.

Shipping Rates & Canadian Orders

  • We pass on discounted shipping rates to all customers.
  • Canadian customers using FedEx Ground: Higher tax rates apply, especially for nail polish products, which can only be shipped via FedEx Ground.
  • Any additional import fees are imposed by your country, and we have no control over them.
  • If you are a certified business, check for government programs that may help reduce import taxes.

International Shipping Waiver

By placing an international order, you, the buyer, agree to the following terms:

  • Customs Clearance: You understand that your order may be subject to customs inspection, delays, or rejection by your local authorities. TKB Trading is not responsible for any actions taken by customs.
  • Non-Refundable Orders: You acknowledge that TKB Trading cannot issue refunds or replacements for orders that are delayed, rejected, or confiscated by customs.
  • Responsibility for Compliance: It is your responsibility to ensure that the products you order comply with the import regulations of your country.
  • No Warranty on Delivery: TKB Trading cannot guarantee delivery times for international shipments due to varying customs processing times.
  • Acceptance of Risk: By placing this order, you accept the risk of potential customs-related issues, including delays or non-delivery.

If you have any questions about this waiver or need assistance, please contact us at support@tkbtrading.com before proceeding with your order.