• Orders ship from Oakland, CA via USPS, FedEx, or UPS
• Processing time: 1–3 business days
• Cut-off time: 8:30 a.m. (PST)
• Closed weekends — please plan accordingly

• Orders are shipped using the most cost-effective method at TKB’s discretion
• Orders going to the same destination may be combined into a single shipment
at TKB’s discretion
• We do not split shipments once orders are placed.

• Free shipping on orders over $350
• Applies to contiguous 48 U.S. states only
• Excludes Hawaii, Alaska, and Puerto Rico
• Orders will be shipped using the most cost-effective method at TKB’s discretion
• Orders going to the same destination may be combined into a single shipment
at TKB’s discretion
• Shipping insurance is optional (but recommended) and offered at checkout via Route.
• For orders shipped without insurance, TKB will not replace or refund items that
are lost, stolen, or damaged until the carrier has completed and approved a claim investigation.
• For questions, contact: support@tkbtrading.com

Shipping insurance is available at checkout to protect your order during transit.

• If insurance is selected and your package is confirmed lost or materially damaged, TKB will issue a replacement at no additional cost.
• If insurance is not selected, TKB must file a claim with the carrier before any
  replacement or refund is considered. Resolution is subject to the carrier’s investigation process and timeline.
• TKB is not responsible for transit delays or delivery issues caused by factors outside our control
• By declining insurance, you acknowledge that any replacement or refund is contingent upon carrier claim approval.

Shipping insurance is optional, but strongly recommended for faster resolution.

Once an order is submitted, it is immediately sent to our third-party fulfillment partner (3PL).
• No changes are guaranteed after order submission
• Approved changes will incur a $15 handling fee
• If an order has already shipped, no changes can be made.

Why the fee applies:
Post-submission changes require the order to be retrieved, opened, adjusted, and repacked. The $15 fee reflects the handling cost charged by our fulfillment partner.

Important Notes
• Change requests are subject to fulfillment status
• Customers may place a new order for additional items if needed
• Please review your order carefully before submitting payment

Once an order has shipped, any request to modify delivery requires carrier intervention.
• A $70 post-shipment change fee will apply, plus any additional carrier charges
• Delivery timelines are no longer guaranteed once a shipment is intercepted or rerouted
• TKB is not responsible for delays, misrouting, or lost packages resulting from
post-shipment changes
• No refunds or replacements will be issued for shipments affected by customer-
requested carrier intervention

• Customers are responsible for providing a complete and accurate shipping address at checkout
• Once an order ships, tracking and delivery are the customer’s responsibility
• Orders over $200 require a signature upon delivery. Requests to remove signature must be made before shipment
By removing signature, you agree that TKB is not responsible for lost or stolen
packages.

If delivery fails due to address issues:
• Reshipping will require an additional shipping fee
• Shipping fees are non-refundable
• Free reshipping is not offered
• If an order is canceled due to address or delivery issues, a 20% restocking fee will apply
• TKB is not responsible for packages that are lost, returned, or unclaimed due to incorrect addresses or missed delivery

Once a package leaves our warehouse, delivery is handled by the carrier.
• TKB has no control over transit times or delays after shipment.
• Delivery dates shown at checkout are estimates, not guarantees.
• If you require delivery by a specific date, select an express service at checkout. ( 2
Days or Overnight)
• USPS and standard ground services do not guarantee delivery dates.
Please plan accordingly and allow buffer time for delays.

• We can accommodate customer-provided shipping labels for orders over $1,000 (or
at TKB’s discretion)
• Requests must be approved prior to order processing
• A $10 handling fee per box will apply
• All shipments must meet carrier requirements and be compatible with our fulfillment
process