TKB Shipping Guide: Domestic, Pickup, Free Shipping & Policies
Shipping & Pickup Information
- Tracking: You'll receive a tracking number by email once your order ships.
- Nail Polish: Ships only via FedEx Ground within the 48 U.S. states. No air or expedited shipping.
- In-Store Pickup: You can ship to a local FedEx location (e.g., Walgreens, Kroger) for pickup. FedEx will email you when it's ready.
Domestic Shipping
- Ships from Oakland, CA via USPS, FedEx and UPS
- Processing time: 1–3 business days.
- Cut-off time: 8:30 a.m. (PST).
- Closed weekends. Plan accordingly.
Free Shipping
- Free shipping on orders over $350
- Applies to contiguous 48 U.S. states only
- Excludes Hawaii, Alaska, and Puerto Rico
- For questions, contact: support@tkbtrading.com
SHIPPING ADDRESS ACCURACY POLICY
Customers are responsible for providing a complete and accurate shipping address at checkout.
- If an order is undeliverable due to an incorrect or incomplete address, re-shipping will incur an additional fee.
- Shipping fees are non-refundable in all cases, including returns or cancellations due to address issues.
- Free re-shipping is not offered under these circumstances.
- If the order is canceled due to an address issue, a 20% restocking fee will apply.
This policy applies to all customers, including TKB partners.
TKB Does Not Guarantee Delivery Dates
At TKB Trading, we aim for prompt shipping—but once a package leaves our warehouse, delivery is managed entirely by the carrier (USPS, FedEx, UPS). Please note the following:
- No Control After Shipment
We are not responsible for transit times or delays once the package has shipped. Carriers operate on their own schedules. - Time-Sensitive Orders Require Guaranteed Services
If you need your order by a specific date, you must select a guaranteed delivery option at checkout (e.g., FedEx 2-Day Rush or FedEx Overnight). - No Guarantees with Standard Shipping
USPS and FedEx/UPS Ground services do not offer guaranteed delivery dates. We cannot be held liable for delays using these methods. - Please Plan Accordingly
Choose your shipping method based on your timeline. By placing an order with TKB Trading, you agree to these terms.
TKB Trading International Shipping Policy
Shipping & Fees
- Customers are responsible for all international shipping charges, including additional fees for remote area delivery.
- The customer must pay customs duties, taxes, and VAT imposed by your country.
- No refunds will be issued if a package is rejected due to unpaid fees or fails to clear customs.
- You would have agreed (clicking the box) to the notice below before ordering.
No Returns or Refunds
- We do not accept returns and do not offer refunds on both products and shipping fees for international orders.
- Refunds are only issued if a product is missing or damaged upon arrival.
Damaged Orders
If your order arrives damaged:
- Inspect the package (minor wear on the box is normal).
- Keep all packaging materials and items intact.
- Email support@tkbtrading.com with:
35-Day Claim Policy
- You are responsible for tracking your order.
- Any missing orders, damaged products, or delivery issues must be reported within 35 days of shipment fulfillment.
- We are not responsible for any issues after the 35-day period and cannot provide assistance or refunds beyond this timeframe.
Shipping Rates & Canadian Orders
- We pass on discounted shipping rates to all customers.
- Canadian customers using FedEx Ground: Higher tax rates apply, especially for nail polish products, which can only be shipped via FedEx Ground.
- Any additional import fees are imposed by your country, and we have no control over them.
- If you are a certified business, check for government programs that may help reduce import taxes.
International Shipping Waiver
By placing an international order, you, the buyer, agree to the following terms:
- Customs Clearance: You understand that your order may be subject to customs inspection, delays, or rejection by your local authorities. TKB Trading is not responsible for any actions taken by customs.
- Non-Refundable Orders: You acknowledge that TKB Trading cannot issue refunds or replacements for orders that are delayed, rejected, or confiscated by customs.
- Responsibility for Compliance: It is your responsibility to ensure that the products you order comply with the import regulations of your country.
- No Warranty on Delivery: TKB Trading cannot guarantee delivery times for international shipments due to varying customs processing times.
- Acceptance of Risk: By placing this order, you accept the risk of potential customs-related issues, including delays or non-delivery.
If you have any questions about this waiver or need assistance, please contact us at support@tkbtrading.com before proceeding with your order.
NO Return / Exchange/ Refund Policy
Order Issues & Missing Packages Must Be Reported Within 14 Days
At TKB Trading, we are committed to providing high-quality products and a smooth shopping experience. To help us resolve any concerns promptly and fairly, please review our14-Day Policy below:
1. 14-Day Reporting Window
- You must report any issues within 14 days of the package being marked “delivered” by the shipping carrier.
- After this period, we are unable to assist, and no exceptions will be made.
2. What We Can Help With (If Reported Within 14 Days)
- Missing or incorrect items
- Damaged items during shipping
- Product defects
Please email support@tkbtrading.com with your order number and relevant details.
3. Tracking Responsibility & Missing Orders
- A tracking number will be emailed to you once your order ships.
- Customers are responsible for using this tracking number to monitor the delivery status.
- If your order has not arrived within 14 days of the tracking number being issued, please contact us.
- Claims made after 14 days may not be eligible for resolution, and no refund will be issued if the shipper considers the investigation window expired.
Missing or Stolen Package Policy
At TKB Trading, we strive to ensure smooth and timely deliveries. Please follow the steps below if your order is marked as “delivered” but you have not received it.
1. If Your Order Is Marked as Delivered but Not Received
Before contacting us, please complete the following:
- ✅ Check your property – Look around your home, including porches, back doors, mailboxes, and other safe drop-off areas.
- ✅ Ask household members or neighbors – Someone may have accepted the package on your behalf.
- ✅ Wait 24 hours – Carriers may mark a package as delivered before it actually arrives.
2. Orders Shipped via Customer-Selected Carriers
If your package is still missing after the steps above:
- 📌 Contact support@tkbtrading.com within 14 days of the tracking number being issued.
- 📌 We will open an investigation with your selected shipping carrier.
- 📌 Resolution will be based on the outcome of the carrier’s investigation.
- ❌ Shipping costs are non-refundable.
- ⏳ Claims made after 14 days may not be eligible for resolution or refund.
3. Stolen Package Policy
If you suspect your package was stolen:
- 🚨 Report the theft to your local authorities immediately.
- 🚫 TKB Trading is not responsible for stolen packages and does not offer replacements or refunds once a package is marked as delivered.
To help prevent theft on future orders:
- ✔ Use a secure shipping address (e.g., workplace, package locker, or locked mailbox).
- ✔ Choose signature confirmation at checkout.
- ✔ Ship to a location where someone is available to receive the package.
For assistance in selecting secure shipping options, please contact our support team.
Non-Returnable Items Policy
TKB Trading is committed to providing high-quality products for cosmetic formulation.
For safety and purity reasons, we do not accept returns, exchanges, or refunds on any consumables.
This includes:
- All Bases ( Lips, Nails, Soaps, Body)
- Oils (Essential & Flavoring)
- Colorants ( Powders, Liquids, Cream, Paste)
- All Additives
- Butters and Waxes
- DIY Kits
processing, manufacturing, and sourcing practices
TKB Nail Polishes are TEN-FREE
What is ten-free?
Many nail polishes found in stores may contain toxins. There is a list of 10 ingredients that are considered "toxic" that may be included in nail polishes and bases. The 10 Free Nail Polishes avoids those ingredients.
10-Free polish does NOT contain:
- Formaldehyde
- Toluene
- DBP
- Camphor
- Formaldehyde Resin
- Xylene
- Ethyl Tosylamide
- Parabens
- Phthalates
- Fragances
There are a few alternatives to a 10-free nail polish. See this list for reference:
3-Free polish does not contain dibutyl phthalate, toluene or formaldehyde.
5-Free polish does not contain dibutyl phthalate, toluene, formaldehyde, formaldehyde resin or camphor.
7-Free polish does not contain dibutyl phthalate, toluene, formaldehyde, formaldehyde resin, camphor, parabens or xylene.
Sources:
https://www.floraandfauna.com.au/blog/what-does-10-free-actually-mean/ (03/12/2019)
https://www.100percentpure.com/blogs/feed/what-is-10-free-nail-polish (03/12/2019)
About California Proposition 65 Warning
The California Prop 65 Warning may seem daunting, but we have great resources for our customers to fully understand what it means, especially how for their businesses.
These warnings are required by law for sales to customers located in California.
For other insights into the proposition, here is a blog post that we found to be balanced and clear: http://shiftbeauty.com/proposition-65/
Q. Why isn't every company issuing this warning?
A. TKB Trading, LLC is located in California and must comply with the law most especially for its California customers. Companies located outside of California do not always comply. While a competitor may not have the warning on their site, this doesn't mean that they would not also be required to have it for any sales to California.
Q. Do I or my company have to put this warning on my products?
A. Please read the details at the website cited below. However, the answer is "NO" if you are not selling to a California customer and/or your company has less than 10 employees.
Q. Why is the warning on so many powders?
A. Titanium Dioxide was recently added to the Prop 65 List and it is in an ingredient in many loose powder pigments. If you are purchasing a powder which has Titanium Dioxide as an ingredient (whether from TKB or elsewhere) it should probably be required to have this warning.
Q. What is up with the Lead and Arsenic warning?
A. The FDA (the US Governmental agency that regulates cosmetic color additives) sets a standard of what percentage of heavy metals are accepted in the products. As you can imagine, a mineral is going to have some heavy metals in it. All our our cosmetic grade pigments meet or exceed the low levels required by the FDA, however as there is not "none" but potentially some, we are required by California Prop 65 to include a warning.
Q. What is Proposition 65?
A. Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was an initiative California voters approved. The purpose was to address growing concern about exposure to toxic chemicals.
Q.What are the requirements under Proposition 65?
A. The state of California is required to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. The list now has more than 900 chemicals and is required to be updated at least once a year. All businesses that sell items in or into the State of California are required to provide a clear and reasonable warning prior to purchase on items that contain a listed chemical.
Q.My product contained a Proposition 65 warning. What does this mean?
A.By law, in the State of California, a Proposition 65 warning informs a consumer that he or she is being exposed to substances known to the state of California to cause cancer or reproductive harm in amounts that exceed certain threshold levels. This is not the same as a regulatory decision that a product is "safe" or "unsafe." Warnings are required for a wide variety of products including baked or fried foods, alcohol, and fish.
Q.Where can I get more information?
A.If you would like more information regarding Proposition 65 please visit: https://oehha.ca.gov/proposition-65/proposition-65-faqs.
Quicklinks to the mentioned resources outside of TKB Trading:
CA GOVERNMENTThe California Prop 65 Warning may seem daunting, but we have great resources for our customers to fully understand what it means, especially how for their businesses.
These warnings are required by law for sales to customers located in California.
For other insights into the proposition, here is a blog post that we found to be balanced and clear: http://shiftbeauty.com/proposition-65/
Q. Why isn't every company issuing this warning?
A. TKB Trading, LLC is located in California and must comply with the law most especially for its California customers. Companies located outside of California do not always comply. While a competitor may not have the warning on their site, this doesn't mean that they would not also be required to have it for any sales to California.
Q. Do I or my company have to put this warning on my products?
A. Please read the details at the website cited below. However, the answer is "NO" if you are not selling to a California customer and/or your company has less than 10 employees.
Q. Why is the warning on so many powders?
A. Titanium Dioxide was recently added to the Prop 65 List and it is in an ingredient in many loose powder pigments. If you are purchasing a powder which has Titanium Dioxide as an ingredient (whether from TKB or elsewhere) it should probably be required to have this warning.
Q. What is up with the Lead and Arsenic warning?
A. The FDA (the US Governmental agency that regulates cosmetic color additives) sets a standard of what percentage of heavy metals are accepted in the products. As you can imagine, a mineral is going to have some heavy metals in it. All our our cosmetic grade pigments meet or exceed the low levels required by the FDA, however as there is not "none" but potentially some, we are required by California Prop 65 to include a warning.
Q. What is Proposition 65?
A. Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was an initiative California voters approved. The purpose was to address growing concern about exposure to toxic chemicals.
Q.What are the requirements under Proposition 65?
A. The state of California is required to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. The list now has more than 900 chemicals and is required to be updated at least once a year. All businesses that sell items in or into the State of California are required to provide a clear and reasonable warning prior to purchase on items that contain a listed chemical.
Q.My product contained a Proposition 65 warning. What does this mean?
A.By law, in the State of California, a Proposition 65 warning informs a consumer that he or she is being exposed to substances known to the state of California to cause cancer or reproductive harm in amounts that exceed certain threshold levels. This is not the same as a regulatory decision that a product is "safe" or "unsafe." Warnings are required for a wide variety of products including baked or fried foods, alcohol, and fish.
Q.Where can I get more information?
A.If you would like more information regarding Proposition 65 please visit: https://oehha.ca.gov/proposition-65/proposition-65-faqs.
Quicklinks to the mentioned resources outside of TKB Trading:
Ethical Mica Mining Statement
We confirm that all micas listed on our website are ethically sourced without any form of child labor or exploitation.
Our process of confirmation included contacting each of our vendors and manufacturers to verify an ethical supply chain.
TKB stands for “Truth”, “Knowledge”, and “Beauty”. These values are what we’re built on and we demonstrate them through our community practices. We align ourselves with vendors who share our passion for truth, knowledge, and beauty in order to support ethical practices of cosmetic and personal care ingredient sourcing.
-TKB Trading, LLC
For a downloadable copy, please click HERE.
Non-animal Testing Statement
2019STATEMENT REGARDING the (non) Use of Animal-Derived Ingredients in our Products
We hereby confirm that the color additives we sell have not been the subject of animal testing for cosmetic purposes by or on behalf of this company since 12/31/1990. We regularly contact our suppliers and ask for updated Animal Non-Testing Declarations in order to keep this statement current.
Certified organic (FD&C and D&C) dyes and pigments, non-certified organics and inorganic mineral colorants are made by chemical syntheses and are not manufactured with or derived from animal derived ingredients (except in the case of any product which contains Carmine, which is animal derived).
Fillers, such as talc, mica, kaolin, etc., are derived solely from mineral ores, likewise without the use of animal ingredients.
Some of our ingredients are animal derived and we attempt to make that clear on our website. Examples include beeswax, lanolin, silk powder and pearl powder and any color additive containing carmine. However, animal testing is not conducted on these materials.
As the ingredients have been safely sold for over 50 years in the coloring of foods, drugs and cosmetics, additional testing on animals or otherwise is not required.
TKB Trading, LLC has not commissioned or performed any animal testing to evaluate product safety on any of these colorant products, ever.
- TKB Trading, LLC
