At TKB Trading, we are committed to providing high-quality products and a smooth shopping experience. To help us resolve any concerns promptly and fairly, please review our14-Day Policy below:

1. 14-Day Reporting Window

• You must report any issues within 14 days of the package being marked “delivered” by the shipping carrier.
• After this period, we are unable to assist, and no exceptions will be made.

2. What We Can Help With (If Reported Within 14 Days)

• Missing or incorrect items
• Damaged items during shipping
• Product defects

Please email support@tkbtrading.com with your order number and relevant details.

3. Tracking Responsibility & Missing Orders

• A tracking number will be emailed to you once your order ships.
• Customers are responsible for using this tracking number to monitor the delivery status.
• If your order has not arrived within 14 days of the tracking number being issued, please contact us.
• Claims made after 14 days may not be eligible for resolution, and no refund will be issued if the shipper considers the investigation window expired.

Missing or Stolen Package Policy

At TKB Trading, we strive to ensure smooth and timely deliveries. Please follow the steps below if your order is marked as “delivered” but you have not received it.

1. If Your Order Is Marked as Delivered but Not Received

Before contacting us, please complete the following:

• ✅ Check your property – Look around your home, including porches, back doors, mailboxes, and other safe drop-off areas.
• ✅ Ask household members or neighbors – Someone may have accepted the package on your behalf.
• ✅ Wait 24 hours – Carriers may mark a package as delivered before it actually arrives.

2. Orders Shipped via Customer-Selected Carriers

If your package is still missing after the steps above:

• 📌 Contact support@tkbtrading.com within 14 days of the tracking number being issued.
• 📌 We will open an investigation with your selected shipping carrier.
• 📌 Resolution will be based on the outcome of the carrier’s investigation.
• ❌ Shipping costs are non-refundable.
• ⏳ Claims made after 14 days may not be eligible for resolution or refund.

3. Stolen Package Policy

If you suspect your package was stolen:

• 🚨 Report the theft to your local authorities immediately.
• 🚫 TKB Trading is not responsible for stolen packages and does not offer replacements or refunds once a package is marked as delivered.

To help prevent theft on future orders:

• ✔ Use a secure shipping address (e.g., workplace, package locker, or locked mailbox).
• ✔ Choose signature confirmation at checkout.
• ✔ Ship to a location where someone is available to receive the package.

For assistance in selecting secure shipping options, please contact our support team.

TKB Trading is committed to providing high-quality products for cosmetic formulation.
For safety and purity reasons, we do not accept returns, exchanges, or refunds on any consumables.

This includes:

• All Bases ( Lips, Nails, Soaps, Body)
• Oils (Essential & Flavoring)
• Colorants ( Powders, Liquids, Cream, Paste)
• All Additives
• Butters and Waxes
• DIY Kits

If your order arrives damaged, please email support@tkbtrading.com within the timeframe below. Shipping fees are non-refundable.

Photo Documentation Required

To process a damage claim, include clear photos showing:

1. The damaged item with packaging removed (full, front-facing view)
2. Close-ups of the damaged area(s)
3. The shipping box and any packing materials
4. The item’s lot/batch label (if present)

Claims submitted without clear, full-view photos cannot be processed.

Claim Timeframe

• Within 14 days of delivery.
• Claims made after 14 days cannot be accepted.

Resolution

• For items under $10 (unit price before tax/discount): we provide a refund to the original payment method (or store credit if you prefer). We do not reship items under $10.
• For items $10 and above: you may choose a refund or a replacement (replacement ships via our standard method).
• If the item is part of a bundle/kit, we’ll resolve the affected component(s) per the rules above.

Notes

• We may request the item be returned for investigation (a prepaid label will be provided when required).
• Improper storage/handling after delivery (e.g., heat/freezing exposure) is not eligible.
• “Add to next order” option: For items under $10, we can include a free replacement in your next order (standard shipping applies to that order).
• International orders: For all international orders, refund only (no reship) due to customs and transit costs.