Cancellation Policy

We understand that plans can change. Please review our cancellation policy carefully before placing your order.

Order Cancellations (Before Shipment)

  • Orders may be cancelled before they have shipped, subject to a 6% cancellation fee. Only for shipping in the USA. No cancellation for International Orders.

  • This fee covers non-refundable credit card processing fees and Shopify platform charges incurred at the time the order was placed.

  • The remaining balance will be refunded to the original payment method.

Order Cancellations (After Shipment)

  • Once an order has shipped, it cannot be cancelled.

  • If a customer chooses to refuse delivery or request a return after shipment:

    • The customer is responsible for all return shipping costs. No cancellation and refund for International Orders.

    • A 6% cancellation fee will apply to cover credit card and platform fees

    • A  20% restocking fee will apply in accordance with our Refund Policy

Consumable Products – No Cancellations After Shipment

  • Consumable products are strictly non-cancellable once shipped.

  • This includes, but is not limited to: cosmetic bases, pigments, powders, liquids, oils, additives, and other formulation ingredients.

  • For safety, quality control, and regulatory reasons, consumable products cannot be cancelled, returned, or refunded after shipment under any circumstances.

Closed Legacy Partners

  • Closed Legacy Partner Status is a grandfathered designation from a prior partner program that is permanently closed and not open to new accounts.

  • The same cancellation fees, return restrictions, and post-shipment rules apply to Closed Legacy Partners.

  • Closed Legacy Partner Status does not exempt orders from:

    • Cancellation fees - 6%

    • Return shipping - to be paid by legacy partner.

    • Restocking fees - 20%

    • No-refund rules on consumable products

  • Any exceptions granted to Closed Legacy Partners are one-time courtesies only, made at TKB Trading’s sole discretion, and do not establish precedent for future orders.

Important Notes

  • Shipping fees are non-refundable

  • Cancellation fees are deducted from the refund amount

  • Refunds, where applicable, are issued only after returned items are received and inspected

  • Policy exceptions do not alter future enforcement

Policy Acknowledgement

By placing an order with TKB Trading, you acknowledge and agree to this Cancellation Policy and our full Refund Policy.