Coronavirus and Bay Area Shelter In Place
Last updated 3/27/20
TKB Trading is located in California which is under a government mandated Shelter In Place.
We value community health and safety over profits. We take the concept of social distancing seriously. For this reason, we have reduced our staff and implemented CDC recommended policies regarding health and safety.
We understand that you have a business to run. We want to support that. Here is what you need to know:
If you are here for TKB Gloss Base, we are currently selling it on 3 platforms: Here at TKB, from Amazon.com but shipped by TKB, and on Amazon.com Prime shipped by Amazon. Each method has a different price point. Here on our site is the most cost effective.
If you order on our site and order no other products (just the base), we will ship quickly (1-2 days).
At the moment, we are not shipping other products quickly. You are welcome to order (and cancel at any time) but it could take a couple weeks to ship. This is a fluid situation so feel free to check back.
If you have a pending order with us, it will be processed unless you cancel it.
You may cancel an existing pending or unshipped order for a full refund at any time. Note that refunds are not immediate and will take 10 business days to return to your bank. This is after we process the return and we have no control over the timeline, unfortunately.
Here is how to enter our store:
Click on the Lock Icon at the upper right corner of this screen.
Enter the password iagree
Once on our home page, Log in to your account using your normal password.
If you have any problems or concerns, contact us for help by clicking here to Submit a ticket. Please include your order number for quicker service.
We are very sorry for the inconvenience. We will update our website and social media pages as we have news.
Kaila Westerman and the Team at TKB Trading